Preface

Hello everyone.

How can I get in touch with you (rockinteestore.com)?

Feel free to email us at [email protected] or call our customer service number at 855-999-7840 anytime between 9AM – 5PM PST, Monday through Friday. For email inquiries, please expect our reply within 24 to 48 hours during the business week.

Frequently Asked Questions

Product Information

What size should I order?

For sizing information, click the “View Sizing Chart & Product Details” link provided on the product page you intend to purchase. Please note that women’s sizes tend to be more fitted. We encourage you to refer to the sizing chart before making your purchase.

Basic tees are preshrunk. Our shirts do not shrink if washed as directed, but please note that all combed cotton will shrink if it is exposed to heat. This means it should never be washed in hot water or dried in a hot dryer. The delicate cycle on your machine and cold water are recommended.

Width measurements span across the chest (from seam to seam, not full body).

Length measurements are measured at the point where the neck trim meets body to bottom of the garment (including any bottom trim).

Sleeve length starts where the sleeve and shoulder joins, then to the end of the sleeve cuff or hem.

What kind of materials do your shirts use?

To maintain the highest product quality and a speedy print-on-demand process, we rely on several trusted brands to deliver our promise. Our basic tees, supplied by Gildan and Hanes are made of 100% cotton, true to size and preshrunk. Our premium tees, supplied by Canvas and Bella, are made of a premium poly-cotton blend.

What's the outline around the print on my item?

Prior to printing, our apparel items are pre-treated with a special solution to ensure high quality resolution and color correctness. A small amount of this solution may remain on the shirt and appear as an off-color stain. This residue will disappear after you wash the shirt.

Please wash shirts as directed by the tag information. Our shirts do not shrink if washed as directed but please note that all combed cotton will shrink if it is exposed to heat. This means it should never be washed in hot water or dried in a hot dryer. The delicate cycle on your machine and cold water are recommended.

What is the status of my order?

To check on the status of an order, grab your order number and use this link retrieving your tracking information, and behold! Your info’s all there. We will also send updates via email when your order ships so keep an eye out.

How much does shipping cost?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

Here’s how we break down of our shipping prices:

Most apparel items are $4.95 for one item + $0.75 for additional items*
Hoodies and sweatshirts are $6.45 for one item + $2.25 for additional items*
Drinkware items are $5.20 for one item + $1 for additional items*
Pillows are $6.45 for one item + $2.25 for additional items*
Canvas products: Domestic (International)
8×10: $6.99 ($8.99) for one item + $3.50 ($3.99) for additional canvas of the same size*
11×14: $7.99 ($15.99) for one item + $4.50 ($8.99) for additional canvas of the same size*
16×20: $9.99 ($29.99) for one item + $5.50 ($15.99) for additional canvas of the same size*
20×24: $11.99 ($40.99) for one item + $8.50 ($39.99) for additional canvas of the same size*
24×30: $12.99 ($58.99) for one item + $11.50 ($58.99) for additional canvas of the same size*
30×40: $18.99 ($104.99) for one item + $12.50 ($104.99) for additional canvas of the same size*
32×48: $23.99 ($129.99) for one item + $12.50 ($129.99) for additional canvas of the same size*
8×8: $6.99 ($9.99) for one item + $6.50 ($9.99) for additional canvas of the same size*
12×12: $9.99 ($14.99) for one item + $5.50 ($13.99) for additional canvas of the same size*
16×16: $9.99 ($24.99) for one item + $5.50 ($24.99) for additional canvas of the same size*
20×20: $9.99 ($33.99) for one item + $8.50 ($33.99) for additional canvas of the same size*
24×24: $11.99 ($49.99) for one item + $9.50 ($49.99) for additional canvas of the same size*
30×30: $19.99 ($74.99) for one item + $7.50 ($74.99) for additional canvas of the same size*
Art Prints: Domestic (International)
8×10: $4.99 ($11.99) for one item + $1.99 ($5.99) for additional art print of the same size*
11×14: $5.99 ($12.99) for one item + $2.49 ($6.49) for additional art print of the same size*
16×20: $5.99 ($12.99) for one item + $2.49 ($6.49) for additional art print of the same size*
Framed Prints: Domestic (International)
8×10: $9.99 ($29.99) for one item + $6.99 ($29.99) for additional framed print of the same size*
11×14: $9.99 ($29.99) for one item + $6.99 ($29.99) for additional framed print of the same size*
16×20: $10.99 ($49.99) for one item + $7.99 ($49.99) for additional framed print of the same size*
For items shipping internationally add $3.04

*There is an additional item fee of $2.20 for orders with multiple designs or product categories.

Will I be charged VAT taxes?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.

Items fulfilled from the UK and EU are charged a 20% VAT rate.

Send us an email

Email: [email protected]